Terms of Service

The City Lux Box Subscription Box Service

Terms and Conditions

These Terms and Conditions ("Terms") govern your use of The City Lux Box Subscription Box Service ("Service") and your subscription to receive curated products and content. By subscribing to our Service, you agree to be bound by these Terms. Please read them carefully.

1. Acceptance of Terms

By subscribing to our Service, you agree to these Terms and acknowledge that you have read and understood them. If you do not agree with these Terms, you may not use our Service.

2. Subscription

2.1 Subscription Plan: You may choose from various subscription plans offered by The City Lux Box. Each plan has its own pricing and subscription terms, which will be clearly outlined during the sign-up process.

2.2 Billing and Payment: You agree to pay the subscription fees associated with your chosen plan. These fees will be charged to the payment method provided during the sign-up process. Your subscription will automatically renew on the first of each month unless you cancel it before the renewal date.

• If you begin your subscription after the first of the month but before the twentieth of the month, you will be charged immediately and receive the current month’s box within 14 days. 

• If you begin your subscription after the twentieth of the month, you will be charged on the first of the following month and receive the following months subscription box.

2.3 Cancellation: You may cancel your subscription at any time. Cancellations must be made 72 hours before the next billing cycle begins. No refunds will be provided for the current billing cycle.

3. Shipping and Delivery

3.1 Shipping Address: You are responsible for providing an accurate shipping address. The City Lux Box is not responsible for any issues related to incorrect or incomplete shipping information.

3.2 Delivery: The City Lux Box will make reasonable efforts to ensure the timely delivery of your subscription box. However, we are not liable for delays or delivery issues that are beyond our control, such as shipping carrier delays or weather-related disruptions.

4. Returns and Refunds

4.1 Returns: We do not accept returns of subscription boxes. If you receive a damaged or defective product, please contact our customer support within 15 days of receiving your box, and we will provide a replacement or issue a refund, at our discretion.

4.2 Refunds: Refunds will be issued for damaged or defective items at the discretion of The City Lux Box. We reserve the right to offer replacement items instead of refunds.

5. Account and Personal Information

5.1 Account Information: You are responsible for maintaining the confidentiality of your account information, including your username and password. You agree to notify us immediately of any unauthorized use of your account.

5.2 Personal Information: We collect and process personal information as described in our Privacy Policy. By using our Service, you consent to the collection and use of your personal information as outlined in the Privacy Policy.

6. Termination

The City Lux Box reserves the right to terminate or suspend your subscription and access to the Service at any time, with or without cause, and with or without notice.

7. Changes to Terms

The City Lux Box reserves the right to update or modify these Terms at any time. We will notify subscribers of any material changes. Continued use of the Service after such changes constitutes your acceptance of the revised Terms.

8. Governing Law

These Terms are governed by the laws of the State of California. Any disputes or legal actions related to these Terms will be subject to the exclusive jurisdiction of the courts in the County of Los Angeles, CA.

9. Contact Information

If you have any questions or concerns about these Terms or the Service, please contact us at:

The City Lux Box info@thecityluxbox.com

By subscribing to The City Lux Box Subscription Box Service, you agree to these Terms and Conditions. Please ensure you have read and understood these Terms before using our Service.

Last Updated: October 2, 2023